Help Center (FAQs)

This FAQ section provides answers to common questions about shopping on thelookerr.com, including ordering, shipping, returns, payments, accounts, and store policies.
All information below reflects our official policies and current operating practices.

1. Ordering

1.1 How do I place an order?

Select your items, add them to your cart, proceed to checkout, and complete payment through our secure system.
Once your order is placed, you will receive a confirmation email with your order number.

1.2 Is an account required to place an order?

No. You may check out as a guest.
Creating an account is optional and allows you to track orders and save information for future purchases.

1.3 Can I change my order after placing it?

Order changes are only possible before processing begins.
Once an order enters fulfillment, modifications cannot be made.

1.4 Can I cancel my order?

Yes, cancellations are allowed only if processing has not started.
Orders that have been processed, packed, or shipped cannot be canceled.

2. Shipping

2.1 What is the estimated shipping time?

According to our Shipping Policy:

Delivery times are estimates and may vary.

2.2 Which shipping carriers are used?

We ship orders via USPS, UPS, FedEx, or DHL, depending on the destination and shipment type.

2.3 Do you ship internationally?

Currently, we ship within the United States only.

2.4 How can I track my order?

Once your order ships, a tracking number will be sent to your email.
Please allow up to 24 hours for tracking information to update.

2.5 My package shows delivered but I didn’t receive it. What should I do?

We recommend checking:

• Around your delivery location

• With family members or roommates

• With neighbors

• Directly with the carrier

If the carrier confirms delivery, Thelookerr is not responsible for lost or stolen packages, as outlined in our Terms & Conditions.

3. Returns & Refunds

3.1 What is your return period?

Return requests must be submitted within 30 days of delivery.

3.2 Are return shipping fees covered?

Return shipping costs depend on the reason for the return.
Please review our Return Policy for complete details.

3.3 How long does it take to receive a refund?

Total processing time is typically up to 5 business days.
Refunds are issued to the original payment method with no deductions.

3.4 Which items are not eligible for return?

Returns are not accepted for items that are:

• Worn, washed, used, or damaged

• Missing original tags or packaging

• Marked as Final Sale

3.5 How do I request a return?

Please contact our support team by email and include:

• Your order number

• The item(s) you wish to return

• The reason for the return

4. Order Changes & Address Corrections

4.1 When can an order be canceled?

Orders may be canceled before processing begins.
Once fulfillment starts, cancellation is no longer possible.

4.2 What if I entered an incorrect shipping address?

Please contact us as soon as possible.
If processing has not started, we may be able to update the address.
Once fulfillment begins, address changes cannot be made.

5. Payments

5.1 What payment methods do you accept?

We currently accept:

• Visa, Mastercard, American Express, Discover, JCB, Diners Club

• Apple Pay, Google Pay, Shop Pay

• PayPal

• Eligible prepaid cards and Thelookerr gift cards

5.2 Which payment methods are not accepted?

We do not accept:

• Cash on Delivery (COD)

• Checks or money orders

• Bank transfers (unless otherwise stated)

• Cryptocurrency

5.3 When is my payment charged?

Payment is charged immediately when your order is placed.

5.4 Why was my payment declined?

Payment issues may occur due to:

• Incorrect card information

• Billing address mismatch

• Expired card

• Insufficient funds

• Bank security restrictions

5.5 Is my payment information secure?

Yes. We use industry-standard security measures, including:

• SSL encryption

• Tokenized payment processing

• PCI-compliant payment processors

We do not store full credit card numbers.

6. Privacy & Account Security

6.1 How is my personal information used?

Your data is used to:

• Process and fulfill orders

• Send order updates

• Prevent fraud

• Improve store performance

We do not sell customer data.

6.2 Is my information shared with third parties?

Only with trusted service providers such as:

• Payment processors

• Shipping carriers

• Fraud-prevention services

6.3 Can I delete my account?

Yes. You may request account deletion by contacting our support team.

7. Products

7.1 Will product colors match exactly?

We aim for accurate product images; however, slight color variations may occur due to screen settings or lighting conditions.

7.2 Are sold-out items restocked?

Restocking depends on availability.
If available, you may use the “Notify Me” option on the product page.

8. Website Content & Intellectual Property

8.1 May I use your images or designs?

No. All website content is owned by thelookerr.com and protected under intellectual property laws.

8.2 How can I report copyright infringement?

Please follow the procedure outlined in our DMCA Takedown Policy.

9. Legal & Store Policies

9.1 Where can I find all store policies?

All official policies are available in the website footer, including:

• Shipping Policy

• Return Policy

• Privacy Policy

• Terms & Conditions

• Payment Methods Policy

• Cancel & Change Order Policy

• Intellectual Property Policy

• DMCA Takedown Policy

• Disclaimer

9.2 Do your policies comply with U.S. regulations?

Yes. Our policies follow applicable U.S. e-commerce and consumer protection laws.

10. Contact Information

Email: support@thelookerr.com
Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

We aim to respond to all inquiries within 24 hours.